What we collect, and why.

When you order

Checkout is handled by Stripe. They collect your name, email, delivery address and phone number, and pass those to us so we know what to send and where.

Your card details go straight to Stripe and never touch our servers. We can’t see your full card number, and we couldn’t store it if we wanted to. Stripe keeps a record of the payment; we use their dashboard as our order book.

When you join the letter

We store your email address, and which page you signed up from, in a private spreadsheet. That’s it — no name, no tracking, no profile. We use it to send the fortnightly letter and to let people know before a season opens.

Every letter has an unsubscribe link. You can also email us and we’ll take you off the list, no questions.

What we don’t do

• We don’t run analytics, advertising pixels or third-party trackers.
• We don’t sell, rent or share your details with anyone for marketing.
• We don’t build a profile of you or track you across other sites.

Who else touches it

Only the services that make the site work: Stripe for payments, Google for the spreadsheet the newsletter list lives in, and our hosting provider, which keeps standard server logs. Each has its own privacy policy.

Seeing or deleting your data

Email us and we’ll tell you what we hold and delete it if you’d like. We keep order records as long as we need to for tax and warranty purposes, then they go.

We handle personal information in line with the Australian Privacy Principles. If you think we’ve got something wrong, tell us first — and if we can’t sort it out, you can take it to the Office of the Australian Information Commissioner.